We respond from 10:00 to 19: 00 GMT Monday to Friday, except holidays of the Russian Federation.
The average response time for customers and partners is about 4 business hours. If you are not our customer or did not renew your license, we will respond to you in maximum 24 working hours.
Before applying to the technical support service, it is necessary to study the available information on this issue in the documentation, manuals, FAQ and use the forum search. If the problem is similar to the situation described in the documentation or related discussion on the forum, but requires further explanation, a link to the original document or discussion should be provided.
Questions are accepted only on the support page! Go to technical support page